Everything in your shop flows from the RO — labor, parts, time, money. ShopSynq builds that foundation digitally: create, assign, track, approve, and invoice without a single piece of paper changing hands.
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The RO lifecycle
A ShopSynq repair order moves through your shop digitally — every step tracked, every approval logged, every dollar accounted for.
Log the vehicle, customer, mileage, and complaint. Attach inspection photos right at the bay.
Build the estimate with labor and parts. Customer receives a link to approve or decline — digitally, with a timestamp.
Assign the RO to a technician. They clock in on the job. Billed vs actual hours tracked in real time.
Close the RO, generate a professional invoice in one click, and collect payment — in person or via text-to-pay.
Why digital ROs matter
Paper isn't just inefficient — it's a liability. Here's what shops lose every week running repairs on paper or basic forms.
When a tech finishes a job, the paper RO closes. There's no record of whether the work took longer than billed or shorter. Digital ROs capture every punch — so you know exactly where your shop's time goes.
Customer disputes over what was approved, what was completed, and what was charged are expensive and time-consuming. Every digital approval in ShopSynq is timestamped and attached to the RO permanently.
With paper ROs, knowing where every job stands means physically walking the shop. With ShopSynq, the status board shows every open RO, who's on it, and where it sits in the workflow — from anywhere.
"An RO is the foundation of every job. How well you manage that document determines how well you manage your shop. We built ShopSynq around that single truth."— ShopSynq AI, Built in Cardington, Ohio
RO features
Create detailed ROs with vehicle info, complaint, labor lines, and parts — all in one screen. No double entry, no lost paperwork.
Technicians punch in when the job starts and out when it ends. Flat-rate billed hours and actual hours tracked in parallel — the gap is your efficiency report.
Customers receive a text or email with a link to review and approve the estimate. Every approval is logged with a timestamp directly on the RO.
Add parts from your inventory directly to each labor line. Cost, markup, and quantity tracked automatically. Non-stock parts added by part number or VIN lookup.
Attach inspection photos to any RO. Document the condition at intake, during the job, and at completion — visible to the customer in the portal.
Close the RO and generate a professional invoice in one click. Send it by text or email, or collect in person with Stripe-powered card processing built in.
Managers can adjust tech time entries after the fact with a reason logged. Every change is recorded with who did it, when, and why — fully auditable.
See every open repair order, its current status, and who's working on it — at a glance. No walking the shop to find out where a job stands.
FAQ
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